Ministry of Railways Launches Upgraded IRCTC Website

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Now, you do not have to spend too much time to book a ticket on IRCTC because the Ministry of Railways decides to make the ticket booking site faster. The Indian Railway Catering and Tourism Corporation intends to revamp its website to improve user -friendly and facilities for easier booking. These initiatives follow the IRCTS portal's efforts to address slow page loading times and booking delays, particularly during peak demand periods such as Tatkal. Additionally, students from the Malaviya National Institute of Technology (MNIT) in Jaipur reported ongoing glitches and CAPTCHA-related delays directly yo Railway Minister Ashwini Vaishnaw. 

Key Highlights:- 

  • Ticket booking capacity increased from 32,000 to 1.5 lakh+ tickets per minute.
  • PNR and train enquiry capacity increased from 4 lakh to 40 lakh+ enquiries per minute.
  • Faster page loading and smoother navigation, especially during Tatkal bookings.
  • Cleaner, clutter-free interface for an improved user experience.
  • No unnecessary CAPTCHAs during the booking process.
  • No intrusive pop-ups or flashing graphics.
  • Preferred seat/berth selection option.
  • New Fare Calendar to compare fares across travel dates.
  • Multilingual interface for booking and enquiries.
  • Integrated services for Divyangjan, students, and patients on a single platform.
  • Built to handle 10× higher traffic with a more scalable reservation system.
  • All upgraded features will also be available on the RailOne app 

    • Two Major Reason this changes are required in IRCTC 

    Enhanced Security: The system are incorporating compulsory biometric and identity verification measures (including Aadharr-based OTP verification for designated quotas) to deter ticket scalping and misuse. 

    The current Passenger Reservation system (PRS) network was established in 1986. The updated architecture is capable of processing 1,600 tickets per second, significantly reducing the likelihood of website crashes during high-traffic periods.   

    Indian Railways has provide multiple form to  File a Booking Complaint

    RailMaded App: You can visit the RailMadad Portal or download the RailMaded application to report a booking or ticketing issue and obtain a unique tracking number. 

    Helpline Numbers: You can call at 139 for general passenger inquiries and public complaints, or 138 for assistance with customer service. 

    Email Support: Provide details of your booking problem, transaction ID, and PNR by emailing IRCTC customer care at care@irctc.co.in 

    Social Media: You may also escalate an unresolved ticketing issue by sending a direct message to the official @IRCTCofficial or @RailminIndia on X (formerly known as Twitter). 

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